(800) 763-5987 info@ushotairballoon.com Confirm Launch Time: (800) 723-5884

Balloon FAQs

What to expect on your hot air balloon ride (FAQs)

Frequently Asked Questions (FAQs) About Our Hot Air Balloon Flights

Can I just show up for a flight or do I need to make reservations?

We recommend you book online or call us to book (800-763-5987) 7-10 days in advance; however, never hesitate to call with less notice because there is a good chance there may be space available on your desired flight. Keep in mind as you make plans that the most heavily-booked time of year is April through mid-November, and the most popular flight time is Saturday at sunset.


How many people can take a balloon ride at one time?

A typical flight will include 4-10 people. However, if you are interested in a private, romantic flight, we offer couples-only flights as well.


When are the flights available?

We offer rides in our balloons year-round (weather dependent), but our primary season with a more routine schedule is April through November. Sunrise and sunset flights occur daily from launch points in southeastern Pennsylvania.


What is involved in the hot air balloon ride?

What makes our hot air balloon flights so memorable is that they are much more than just the ride itself. If you so wish, you are encouraged to take part in the inflation of the balloon. Learn ballooning insight from the experts themselves from flight launch to landing. We also provide a champagne toast and refreshments. Transportation back to the launch site is included. Don’t forget to bring your camera so we can catch your memories on film!


Do You Sell US Hot Air Balloon Gift Cards?

Yes, you can purchase them here. US Hot Air Balloon Team gift cards can be used toward the purchase of a shared or private flight with our premier and professional flight teams at any of our locations: Lancaster, Chester County, or Bucks County. It can also be used to purchase US Hot Air Balloon Team merchandise at our headquarters in Bird-in-Hand, PA.


How long is the whole ballooning experience?

The entire experience is 2 1/2 – 3 hours from start to finish, including hands-on launch, an hour-long flight, refreshments and transport.


Are there age restrictions or height requirements for the balloon rides?

Riders of our balloons must be of age 6 and up. There are no height requirements.


What should I wear?

Dress to be comfortable as you would if you were on the ground depending upon the day’s weather conditions. Because a hot air balloon travels at the same speed as the air around it, wind chill factors are eliminated, so if anything, it is typically a bit warmer in the balloons. Do not overdress, particularly in the summer.


Do I need to sign a release?

Everyone that flies with us is required to sign a release of reliability. Anyone under the age of 18 is required to have a parent or guardian co-sign their release. These releases are provided for you at the field to complete before your flight, but you can preview or print here. Download Release Form


Can I fly if I'm pregnant?

Sorry, we cannot fly anyone who is pregnant. Please call us after the baby is born, or give us a call if you would like additional information.


Is there a risk of motion sickness while airborne in the balloons?

It's unlikely. Once the balloon leaves the ground, it is moving at the same speed as the environment. There is no feeling of motion. The sensation of ballooning is the absence of sensation.

What are your customer service hours of operation?

9 a.m. – 5 p.m. Monday through Friday, and in May through November, during the weekends as well. We’re very available and approachable.


What is your policy on balloon rides if weather conditions are poor?

We don’t fly in stormy weather or rain, and you will be made aware of any cancellations when you call in to confirm your flight beforehand (here's how to call our weather hotline). If a cancellation does occur, you will have three options:

  • Reschedule your balloon flight.
  • Request a refund — See terms & conditions
  • Use your ticket toward a balloon ride anywhere in the U.S. with any of our affiliates.

What are the Terms and Conditions of Booking?

Flight Certificates do NOT expire and can be used at any time to book and or reschedule. Flight Certificates are refundable for a period of 6 months from the purchase date LESS 15% of the total. Flight Certificates are transferable to anyone to use to book a flight. 72 Hours’ Notice is required to change, cancel, and or reschedule a flight that is booked and confirmed. See More Important Flight Information & Terms Here »